![]() ![]() ![]() Both Hexnode Agent and Hexnode Updater/Hexnode Update Helper services have been stopped (under Task Manager > Services).The device is facing network connection issues.And, policies, including all the restrictions, can be successfully deployed. However, Scan Device and Scan Device Location actions will continue to work on the device. that require an agent app no longer get executed but remain under the Pending state in the Action History. Remote actions like Execute Custom Script, Join AD Domain, Power off Device, etc. The Hexnode Agent app is indicated as inactive under Device Summary > Enrollment details > Hexnode Agent app version on the device details page. Restart the Agent app to manage the device seamlessly.” error message is displayed. “Hexnode Agent app is inactive on the device. This document deals with the various possible errors/issues that you might encounter in relation to the Hexnode Agent app on Windows devices. It is the Hexnode Agent app that sets up device configurations, performs remote actions, streamlines app management, imposes security controls, and locks down devices in kiosk modes based on instructions from the Hexnode portal. When you enroll a Windows device in Hexnode UEM, the Hexnode Agent app gets installed on the device along with the Hexnode UEM app. ![]()
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